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Support

Here at Arc Cutting Industries, we have a support staff who is ready and waiting when you need them. Although our products are built to last, there may come a time when you encounter a problem or need help with a particular situation. That's why we've equipped our machines with tools to simplify processes like troubleshooting, calibration, and maintenance along with other necessary tasks. We believe in standing by our products and helping the customer acheive their highest potential and no matter what obstacles we may need to overcome.

  • Each Arc Cut Pro machine comes with extensive software diagnostics to monitor with separate diagnostics windows for each component of the machine
  • We offer online support via remote assistance. No need to wait for a service tech when it may be possible to diagnose the situation immediately
  • Real-time graphing is used to monitor and log machine position and velocity
  • We use high quality electronics for improved reliability and an increased life span
Machine System Software Diagnostics
Machine System Diagnostics Graph